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Parts Train in Alstead, New Hampshire - Order was faulty, took hours to straighten out.

1.0
Details
I ordered a right and left hand side pair of control arms. They sent two left hand side control arms.( one missing bushings) It took me over six phone calls and two weeks of time to find out that they were out of stock of the left hand side,which I was missing. I ordered another left hand side from a different company which arrived quicker and in better quality than it took to resolve the order with parts train. There parts are china junk and there is a reason it is so cheap.
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Author
Location
Alstead, New Hampshire
Reason of review
Order processing issue
Loss
$100
Review #803280 is a subjective opinion of poster.
1 comment
i have ordered rear struts for my taurus, in good faith i placed my order for some Monroe sensatracks i received some discontinued faulty struts, one strut you could hardly push down then the other one was very easy to push in, of course i couldn't put these on my...
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Anonymous
#1037473

ive orderd a turn signal lenz they charged shipping and handling in turn just shipped out in the common mail

Author
Location
Elkhart Lake, Wisconsin
Cons
  • Discontuned parts
Reason of review
Bad quality
Review #703874 is a subjective opinion of poster.
0 comments
I ordered a set of hubcaps for a Toyota online. I entered all the information, got an email saying my order was accepted, then a couple minutes later got another email saying the hubcaps were out of stock, and that my credit card would be refunded! While I was able to...
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Author
Cons
  • Being charged before in stock was verified
Reason of review
Charged when item out of stock
Loss
$33
Preferred solution
Full refund
Review #690200 is a subjective opinion of poster.
0 comments
I received an email stating that my order for my dash cover was not shipped because they have to call my credit card company. Partstrain.com is located in California but this call came from Chicago. This threw up a red flag. Then the lady on the phone who could barely...
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Author
Location
San Diego, California
Cons
  • Shipping
  • Custmer service
  • Credit card issues
Reason of review
I went to JCWhitney.com
Review #682892 is a subjective opinion of poster.
0 comments
1.0
Details
I found a dash cover over the weekend but, wanted to call them to ensure the kit was complete before I ordered online. I called them on my lunch break and with some work the kit they sell was complete. I told the customer service girl Patricia I was going to order...
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Author
Location
Los Angeles, California
Reason of review
Poor customer service
Review #676829 is a subjective opinion of poster.
0 comments

Partstrain Com Website Review

When I try to click on your site it says access denied. I like your site how can we fix? My email is -kirk39567@yahoo.com
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Author
Location
College Park, Maryland
Reason of review
Damaged or defective
Review #675945 is a subjective opinion of poster.
Resolved
0 comments
4.0
Details
Stay away from these people. I ordered a clutch kit and they sent me a wrong kit in the correct box (who would've thought!). Installed it, the wrong clutch disc damaged the flywheel and that gave the crankshaft a *** and a bearing came loose. All i asked them was to...
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Author
Location
West Lafayette, Indiana
Reason of review
Damaged or defective
Loss
$2000
Preferred solution
Let the company propose a solution
Review #628942 is a subjective opinion of poster.
0 comments

Parts Train - Intake Manifold Review from Grove City, Ohio

Parts Train - Intake Manifold Review from Grove City, Ohio
I orderd a intake manifold it did not fit due to a casting problem wherever this junk part was made. This caused 6 bent push rods and metal shavings in the valley. This caused a lot of extra work and money including another $40 gasket set that they would not replace. I wouldn't use their parts it they gave them to me.
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Author
Location
Grove City, Ohio
Reason of review
Bad quality
Review #627718 is a subjective opinion of poster.
0 comments

Parts Train - Snow Plow Review from Genoa, Ohio

Parts Train - Snow Plow Review from Genoa, Ohio
Website lists snow plow for my vehicle. When it arrived,turned out to be Reese hitch. Called,complained and they say they solved the issue and sent me yet another Reese hitch even after I informed them it is not what I ordered several times now I have to take these items to a fedex pickup center and wait for them to clear the items and refund my credit card... Btw the web site still has the incorrect part # and price listed... Never again
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Author
Location
Genoa, Ohio
Reason of review
Not as described
Review #572212 is a subjective opinion of poster.
0 comments
I highly recommend to not use partstrain.com. They sent me the wrong part and blamed it on me the customer for receiving the wrong part. Now to ship it back I have to pay the shipping and they tacked on a restock fee that they will take out as part of the refund. They...
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Author
Location
MinnesotaUnited States
Cons
  • Thier customer service
Reason of review
Poor customer service
Loss
$30
Preferred solution
Full refund
Review #545156 is a subjective opinion of poster.