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Most Helpful

Parts Train - Return

There customer service is horrible . If you don't have a issue on your present order you might on your next one and you cant believe the stupid that follows.
2.5
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Billing Practices
Customer service
Diversity of Products or Services
Exchange, Refund and Cancellation Policy
Price Affordability
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#1497315
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Parts Train - Wrong Part! *** up Return

I ordered a part for my ford taurus and was sent a part for a ford truck. Unfortunately, I did not figure that out, as someone else was supposed to fix my car, until after the 30 day return policy. I was offered a return but told I would have to pay initial shipping but would receive a refund for that shipping. Now, fedex is charging me 300$ and Parts Train is claiming no responsibility despite claiming I would be reimbursed for shipping.
2.1
Details
Billing Practices
Customer service
Diversity of Products or Services
Exchange, Refund and Cancellation Policy
Price Affordability
Product or Service Quality
Reliability
Staff
Turnaround Time
Value for money
Website
I liked
  • Price
I didn't like
  • Refund policy
#1562648
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• Had significant cosmetic rear bumper, quarter panel, and rocker molding damage from an accident. Ordered rear valance, absorber and bumper cover from parts train and the rocker molding from another site. All items were scheduled to be in within a week. 7 DAYS •• So I...
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Anonymous
Anonymous

My bumper was also folded in packaging

#1339796
This reseller is a nightmare. Do not waste hours of your time. When I say hours I mean like an entire week of calling the 1888 #, speaking to reps that have no clue, except to read a script and say the same thing over and over. I was charged $130.07 for “expedited...
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Anonymous
Tracy Kingston NH

They charged me $73.10 for overnight shipping and then they say it's not available on the weekend. Why do they have the option for overnight shipping when it isn't available. ...

3.2
#1319686

Parts Train - Need to send back core for refund

Not pissed.. just need to send back core
#1299376
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Parts Train - Helpful and fast

My return payment was delayed but hopeful sierra fixed it hopefully i will receive my money in today's... she was fast and right to the point
#1294674
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Complete waste of my time I ordered a part on the 14th ok parts train has one in stock should receive in a couple business days. I check on the 18th still no shipping tracking so I call. I’m assured it will be in the mail on the 22nd from the manufacturer. Ok not...
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1.0
#1261056

Parts Train - Bad service

Parts Train - Bad service
Parts Train - Bad service
Parts Train - Bad service
Please don't use this company, these people don't care about there customers, these people send me wrong parts 2 times. Even I gave them my car VIN numbers still send me wrong parts .partstrain gave me my money $59.13 back but still I lost money from the auto technician which is $142.00 because it cost them 2 hr to work on the car.
Product
I didn't like
  • Custmer service
#1232684
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So far not so good, called ,placed my order everything was in stock, next day order was not shipped yet and i got a out of stock email for the front pair of splash guards ok ,so i called customer service told them just to delete the order for the back guards and i...
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1.9
#1184916
WTF!? Site says they had ample stock, but 3 days after my order I am still waiting for a confirmation on shipping. I contacted via live chat and got to chat with someone with broken English. BIG RED FLAG! She tells me they need "24 hour" not 24 hours, but "24 hour"....
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#1171208

Contact Parts Train Customer Service

Mailing Address:
U.S. Auto Parts Network, Inc.
16941 Keegan Ave.
Carson, California 90746
United States
All Parts Train Contacts
Got the wrong part even after the fitment showed it was for my vehicle. It was not and the wrong part. I did not get my full sales price as a refund, only partial, had to still pay tax and shipping. A $80 dollar part will now cost me $200, $46 to return the wrong part,...
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1.3
Product
I didn't like
  • No real refund policy charge you unfairly
#1157701