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I have bought from Parts Train for several years now, and usually it's painless and almost always a good deal (prices). But sometimes there's a hiccup in the process, like this last time... and there's no one to talk to about it. I ordered 2 parts that were 'in stock'...
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2.8
I liked
  • Price
  • Ease of use
I didn't like
  • Slow processing
  • Cs being offshore
  • Inability to change shipping address
#1156762
Just wanted to let everybody know to stay away from an online company called Partstrain.com . I ordered parts from them online and I went through a thorough line of questions to make sure that the parts are for the right vehicle I answered all their questions and it...
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1.4
I didn't like
  • Customer service
  • Custmer service
#1086796
I recently ordered a part from an online retailer, Parts Train http://www.partstrain.com/, paid the listed price for an item they showed as having in stock. Two days later they call me up saying that they do not in fact have the part I ordered in stock and would have...
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#1082277
Ordered mud flaps for my car. They sent wrong rear flaps. Front were the ones I ordered however they did not fit very well. I tried to return the rear ones 3 separate times. Each time they said they would send the new product and not to return the wrong ones because...
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I didn't like
  • Product and customer service
#1023133
I bought a catalytic converter with a five-year warranty from this place in 2014. My order was right, and the part seemed to work out just fine. However, last week, my catalytic converter suddenly started making loud noises. When I checked it, I realized the pipe had...
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1.8
#1012989
Ordered a door handle through Parts Train two weeks ago. Tracked with shipping info and package was sent back to Parts Train my having never received it. My e-mail confirmation had the correct address after I placed the order. Called company and asked for part again....
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1.0
#903707
I needed a weatherstrip kit for my chevy van.. I ordered ONLY the passenger/driver door, & the side sliding door. The guy on the phone was super helpful & made sure of what i was ordering by asking several times and repeating what parts i needed. i didnt think there...
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#903016
Order tail gate for a 2009 nissan titan pick-up, paid $350 an $96 for shipping. Their picture on the site showed exact picture of my tail gate I needed , but the one I got was for some other vehicle , talked with one of their reps who sounded like she just got off...
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#902007
I ordered 2 catalytic converters on May 9th. One was shipped that week and I had it by Friday. The other one I kept calling about and was told it would ship later in the day. This is what I was told on Thursday and Friday. When I called Saturday, I could not get a...
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#855510
SENT WRONG PARTS THAT THEY LOOKED UP REFUSED TO SEND CALL TAG CALLED SEVERAL TIMES AND HAD AT LEAST 17 EMAILS. NOW THEY ARE LYING AND SAY I PICKED THE WRONG PARTS. I COULD NOT FIND THE PARTS ON THEIR WEBSITE SO I CALLED THEM AND THEY SAID THEY HAD THE RIGHT PARTS. THEY...
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1.0
I didn't like
  • Customer service
#854350